I then requested John to pick up my new mattress and box springs and give me a refund. I then stated I would contact the BBB, to which he simply stated, 'go right forward'. I was advised that the mattress was thought of a bio-hazard and the delivery guys couldn't put them on the truck with other mattresses. Never mind the truth that these were old stains which had no odor to whatsoever. Never thoughts the fact that ALL new mattresses and box springs come delivered SEALED in thick plastic wrapping.
The guarantee is non-transferable, so second hand Laylas, black market Laylas, and mysterious hand me downs usually are not covered. If you’re not glad with the mattress for any reason, simply send an e-mail to with your order number and the explanation in your return. Your Layla® Mattress shall be picked up from you as is, so there’s no want to avoid wasting the field or repackage the mattress.
The salesman told us that they now not sell Beautyrest black since it is an 'inferior product,' which was a bit confusing since it is a highly trusted luxury brand. It appeared he was telling any lie necessary to sell us a product. We trusted this retailer to really helpful to us and promote what is greatest for us, and we shouldn't have trusted them in any respect. Upon calling customer support in Frederick, MD, the customer service supervisor, John, could not have been any less involved and extra cavalier about my situation. The proven fact that the supply guys have been prepared to take the old mattress for an additional $50 was, as John acknowledged, 'between me and the delivery guys'.
Never mind the truth that nothing was stated to me about this after I placed the order. Since 1999 FoamOrder has been providing high quality foam products for each home and business applications. Whether indoor or out of doors foam cushions, natural latex or polyurethane foam, neoprene or closed cell foam, we sit up for assembly your wants.
The salesman assured us that we'd love the mattress and that we would not have any problems. He also assured us we were getting an excellent deal on the mattress by spending $850 extra (whole of $2450), but once I appeared the mattress up on-line after the very fact, I discovered it can be purchased for $1999. We defined to the salesman that we only bought the mattress from Mattress Warehouse to begin with as a result of my spouse had purchased a Beautyrest Black from them 10 years prior and liked it.